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If you purchase items not in stock at our Richmond centre please expect delivery to be 3-5 working days under normal circumstances. Delivery times are estimates only, and rural delivery or delivery to remote sites may vary on delivery estimates.
We will endeavour to meet our stated delivery timeframes. However we do not warrant that these timeframes will be met as there are a multitude of different factors that can affect delivery times.
Once your order has been dispatched, you will receive an email from us with the tracking number for delivery.
The risk of any loss and or damage to the product will pass to you on delivery.
We are committed to providing quality products and service to our customers. If you are not 100% satisfied with your purchase, you can return the item(s) to us for a refund. All returns must be made within 30 days of purchase.
Please be aware that returned items must be in their original packaging with labels and swing tags attached and be accompanied by your proof of purchase. We will, of course, always meet our obligations under the Consumer Guarantees Act 1993.
Products may be returned by post to:
Padel Centre Tasman Ltd
13 Coman Drive
Richmond 7081
We will be able to process your refund within 3 working days after receiving your return parcel. Your refund will be on the same debit or credit card used for the original order.
Our returns team will inspect the item returned for refund to ensure it has been returned in its original condition with all original packaging and labels and/or swing tags still attached, and within the return period.
Depending on the debit or credit card company, it may take an additional 2-10 working days after the payment is applied for it to show on your account.
If you receive a faulty or incorrect item, please contact our team at [email protected] and quote your order number or invoice number. Our team will be more than happy to arrange free return delivery and an exchange or full refund for you.
We will do our best to ensure your refund/exchange is handled quickly, but it is important that you follow the instructions above so that there are no delays in processing your refund. We do not accept responsibility if the item is lost in transit. We recommend that you use a postage service that provides tracking and delivery to the door. Please contact us if you have any other questions regarding delivery, exchanges and returns on [email protected]